Leap Support

How-To's 15

• Cadence User Guide
• Using Voicemail
• Cadence Quick Start Guide [Video]
• Cadence Setting up your PBX [Video]
• Configuring Holiday Schedules in Cadence [Video]

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Contact / Support 1

• Leap Escalation List

Connect CCaaS 5

• Can agents dial other agents by extensions?
• Protocols: VPN and network configuration
• Requirements for WebRTC softphone
• Troubleshooting - Agent Availability
• What are the basic (default) parameters of WebRTC softphone on Agent Desktop?

Policies 2

• Traced Act (STIR/SHAKEN) Compliance
• Teliax Privacy Policy

Getting Started 0

Toll-Free Exchange 0