Leap Support

Management 13

• Starter Guide
• Introduction - Building Blocks
• Agent Desktop Introduction
• Users
• User-Skills

See all 13 articles

Telephony 5

• Phone Numbers
• Sounds
• Sound Categories
• Routing
• Transfer Destination

Dashboard 0

Planning 0

Quality 0

Reports 7

• Agent Details
• Call History and Reporting
• Chats
• E-mails
• Events

See all 7 articles

Outbound 0

Email 2

• Servers
• Email Routing

How-To's 5

• How to setup incoming and outgoing email
• How to setup inbound voice channel
• How to setup outbound voice channel (manual dialing)
• How to setup Facebook Messenger and Twitter DM
• How to setup a canned response for Email and Chatboxes

Templates and Template Groups 4

• Email Templates (Canned Responses)
• Email Template Groups
• Chat Templates (Canned Responses)
• Chat Template Groups

How-To's 2

• Cadence User Guide
• Using Voicemail

Contact / Support 1

• Leap Escalation List

Connect CCaaS 5

• Can agents dial other agents by extensions?
• Protocols: VPN and network configuration
• Requirements for WebRTC softphone
• Troubleshooting - Agent Availability
• What are the basic (default) parameters of WebRTC softphone on Agent Desktop?

Policies 1

• Traced Act (STIR/SHAKEN) Compliance

Getting Started 0