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Contact us @ +1 (833) LEAP.TEL
Knowledge base
Connect CCaaS - Manager Documentation
Management
13
Starter Guide
Introduction - Building Blocks
Agent Desktop Introduction
Users
User-Skills
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Telephony
5
Phone Numbers
Sounds
Sound Categories
Routing
Transfer Destination
Dashboard
0
Planning
0
Quality
0
Reports
7
Agent Details
Call History and Reporting
Chats
E-mails
Events
View all 7
Outbound
0
Email
2
Servers
Email Routing
How-To's
5
How to setup incoming and outgoing email
How to setup inbound voice channel
How to setup outbound voice channel (manual dialing)
How to setup Facebook Messenger and Twitter DM
How to setup a canned response for Email and Chatboxes
Templates and Template Groups
4
Email Templates (Canned Responses)
Email Template Groups
Chat Templates (Canned Responses)
Chat Template Groups
Cadence Hosted PBX
How-To's
15
Cadence User Guide
Using Voicemail
Cadence Quick Start Guide [Video]
Cadence Setting up your PBX [Video]
Configuring Holiday Schedules in Cadence [Video]
View all 15
FAQ
Contact / Support
1
Leap Escalation List
Connect CCaaS
5
Can agents dial other agents by extensions?
Protocols: VPN and network configuration
Requirements for WebRTC softphone
Troubleshooting - Agent Availability
What are the basic (default) parameters of WebRTC softphone on Agent Desktop?
General
Policies
1
Traced Act (STIR/SHAKEN) Compliance
Getting Started
0
How To's
Toll-Free Exchange
0