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Knowledge base
Connect CCaaS - Manager Documentation
Management
12
Starter Guide
Introduction - Building Blocks
Users
User-Skills
Skills
See all 12 articles
Telephony
5
Phone Numbers
Sounds
Sound Categories
Routing
Transfer Destination
Dashboard
0
Planning
0
Quality
0
Reports
5
Calls
E-mails
Chats
Events
GWI Reports
Outbound
0
Email
2
Servers
Email Routing
How-To's
5
How to setup incoming and outgoing email
How to setup inbound voice channel
How to setup outbound voice channel (manual dialing)
How to setup Facebook Messenger and Twitter DM
How to setup a canned response for Email and Chatboxes
Templates and Template Groups
4
Email Templates (Canned Responses)
Email Template Groups
Chat Templates (Canned Responses)
Chat Template Groups
Cadence Hosted PBX
How-To's
2
Cadence User Guide
Using Voicemail
FAQ
Contact / Support
1
Leap Escalation List
Connect CCaaS
5
Can agents dial other agents by extensions?
Protocols: VPN and network configuration
Requirements for WebRTC softphone
Troubleshooting - Agent Availability
What are the basic (default) parameters of WebRTC softphone on Agent Desktop?
General
Policies
0
Getting Started
0