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Management 12

• Starter Guide
• Introduction - Building Blocks
• Users
• User-Skills
• Skills

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Telephony 5

• Phone Numbers
• Sounds
• Sound Categories
• Routing
• Transfer Destination

Dashboard 0

Planning 0

Quality 0

Reports 0

Outbound 0

Email 3

• Client Email Setup
• Email Setup - Templates
• Email Setup - Template Groups

Connect CCaaS 4

• Can agents dial other agents by extensions?
• Protocols: VPN and Network Configuration
• Requirements for WebRTC softphone
• Troubleshooting - Agent Availability

Instance Settings 0

Policies 2

• Enhanced 911 (E911) service information
• Teliax Number Portability

Getting Started 0