Cadence HPBX User Guide


Release: January 1, 2021

 

 

USING ONLINE PORTAL

Initial User Login

New Users will be given a temporary password for initial login to their account. To change the temporary password, follow these steps:

  1. Click on Login Portal as provided
  2. Within Login screen, enter login (username) and password 
  3. Click the Login button
  4. From the dashboard main screen, go to the upper right corner and select the Account name. Within drop-down, select Manage Account
  5. In the User account, enter a New Password and enter it again within Confirm New Password text box. NOTE: the password must be at least 12 characters
  6. Click the Change Password button

NOTE: Upon successfully resetting your password, you will be re-directed to the login screen to log into your account.

Login (Returning User)

  1. Go to https://uc.leap.tel/portal/#/customer/sign-in
  2. Within Login screen, enter login (username) and password
  3. Click the Login button

Forgot Password

  1. Go to https://uc.leap.tel/portal/#/customer/sign-in
  2. Select the Forgot Password link below Login button
  3. On the following screen, enter the registered email of your account
  4. Click the Reset Password button 

If the password is being reset, a confirmation will appear in the lower right-hand corner.

NOTE: If no email appears within 5 minutes, please check junk email and spam folders before contacting support. 

Update User Information

  1. Go to https://uc.leap.tel/portal/#/customer/sign-in
  2. Within Login screen, enter login (username) and password
  3. Click the Login button
  4. From the dashboard main screen, go to the upper right corner and select the Account name. Within drop-down, select Manage Account
  5. The User can update the following information:
  • First Name: Edit/update the user’s first name (e.g. changing ‘John’ to ‘Johnathan’) 
  • Last Name: Edit/update the user’s last name 
  • NOTE: The user will be unable to update their grayed out email as this is the login username for the account

Change Password 

  1. Within the Manage Account screen (following Update User Information instructions), you can enter a New Password and again in the Confirm New Password text box. NOTE: the password must be at least 12 characters
  2. Click the Change Password button to process the password change

If the change is successful, a confirmation will appear in the lower right-hand corner.

View Call History

  1. After being logged in to your account, select Account (left column) and click Call History
  2. You can view and filter call history based on your assigned phone number

USER FEATURE ACCESS

 

Receiving Voicemail Messages

 

Each user is given a voicemail box, allowing callers to leave a voice message if the user is unavailable (or if configured as such by an Administrator). All messages are sent to the email address on file for the user and are also available by calling into the voicemail system using their PIN code, unless deleted after listening to the voicemail.

 

Setup & Editing Of Voicemail

 

A default voicemail has been configured at the time of setup and the User will receive a PIN to access. If a PIN was not provided, please contact support.

 

The voicemail PIN allows the user to access the voicemail box by calling into the voicemail. When the caller dials into their phone number and hears the recording, the user can hit the * button on the phone keypad to bypass the recording and reach the voicemail access menu. 

 

  • Option 1 of the voicemail menu will allow the user to listen to new messages
  • Option 2 of the voicemail menu will allow the user to listen to saved messages. 

 

NOTE: Once you listen to the message, you can save the recording by pressing 1 or delete the recording by pressing 7. If you do not select anything, the message is saved by default. At the end of this menu, you will return to the main voicemail menu.

 

NOTE: Once you record a new greeting, option 1 will allow the user to listen to the current greeting, option 2 will record a new greeting, option 3 will allow you to re-record over the current greeting.

 

A voicemail user has enough space to store approximately 50 voicemails, but this is dependent on the length of the stored messages.

 

INSTRUCTIONS FOR SOFTPHONE OR DESKTOP PHONE

 

Each user will receive a username and password for a single device which can be used with a Desktop Phone or a Softphone (ex. Bria). NOTE: This username and password can only be used on one device. If you are logging into multiple devices, you will need a separate username and password for each.

Bria Softphone With Leap

If you are using the different Bria desktop and/or mobile applications for your soft client, please select the relevant User Guide at the following link. https://docs.counterpath.com/docs/DeskUG/Resources/TitlePages/TeamsTitlePage.htm?tocpath=_____1.

 

Within each User Guide, you will have instructions to setup an account, configure the service with the Leap username and password provided, and how to make and receive calls.