Connect CCaaS
Outside of transferring calls between supervisors and agents, it is possible to setup an internal queue for each agent to call other agents. However, this r...
Fri, 5 Jun, 2020 at 9:13 AM
WebRTC is a protocol that has been built into modern browsers like Chrome and Firefox. A number of different protocols are used with each protocol having un...
Mon, 13 Jul, 2020 at 9:01 AM
For Agents Browser Support Firefox for Windows and Mac. Download latest versions here Chrome for Windows and Mac. Download latest versions here D...
Tue, 23 Jun, 2020 at 7:38 AM
The below steps are the correct process to log into the application and confirm Agent is both registered and "available" to make and receive calls...
Tue, 23 Jun, 2020 at 8:05 AM
This article looks at the minimum requirements for setup of WebRTC softphone. There are additional features that can be configured for the Agent to use. ...
Fri, 14 Aug, 2020 at 4:20 PM