Connect CCaaS

Can agents dial other agents by extensions?
Outside of transferring calls between supervisors and agents, it is possible to setup an internal queue for each agent to call other agents. However, this r...
Fri, 5 Jun, 2020 at 9:13 AM
Protocols: VPN and network configuration
WebRTC is a protocol that has been built into modern browsers like Chrome and Firefox. A number of different protocols are used with each protocol having un...
Mon, 13 Jul, 2020 at 9:01 AM
Requirements for WebRTC softphone
For Agents Browser Support Firefox for Windows and Mac. Download latest versions here Chrome for Windows and Mac. Download latest versions here D...
Tue, 23 Jun, 2020 at 7:38 AM
Troubleshooting - Agent Availability
The below steps are the correct process to log into the application and confirm Agent is both registered and "available" to make and receive calls...
Tue, 23 Jun, 2020 at 8:05 AM
How to setup inbound telephony
This article looks at the first steps to setup an inbound telephony queue at a high-level. To get into the details of each module, please click the link to ...
Mon, 13 Jul, 2020 at 9:08 AM
How to setup outbound telephony (manual dialing)
This article looks at the steps to setup an outbound telephony queue. To get into the details of each module, please click the link to dive deeper into that...
Mon, 13 Jul, 2020 at 9:39 AM