Templates and Template Groups
In order to do auto-replies within email, Email Templates must be created with pre-populated content. When you select the Templates menu option within Manag...
Fri, 11 Sep, 2020 at 3:26 PM
In order to provide the Agent with a set of predefined email templates that can be used for answering or forwarding emails, you can set up Template Groups. ...
Fri, 11 Sep, 2020 at 3:00 PM
In order to have standard responses, Chat Templates can be created with pre-defined content. NOTE: these pre-defined responses, are automatically entered in...
Fri, 11 Sep, 2020 at 3:24 PM
In order to provide the Agent with a set of pre-defined chat templates that can be used for answering chat conversations, you can set up Template Groups. ...
Fri, 11 Sep, 2020 at 3:32 PM