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This article looks at the steps to setup Email at a high-level. To get into the details of each module, please click the link to dive deeper into that modul...

This article looks at the first steps to setup an inbound telephony queue at a high-level. To get into the details of each module, please click the link to ...

This article looks at the steps to setup an outbound telephony queue for manual dialing on Agent Desktop. To get into the details of each module, please cli...

This article looks at how to setup Facebook Messenger and Twitter DM within a Messaging Tab in the Agent Desktop. NOTE: you must have the ID for appropriate...

This article looks at how to setup Email and Chat Templates (i.e. canned responses) and assign them to the appropriate Queue. To get into the details of eac...