Client Email Setup
In order to handle Emails, it is necessary to define the following: Create a Skill and assign to Agent Select the Agent mode for handling email (cherry p...
Mon, 22 Jun, 2020 at 4:16 PM
Email Setup - Templates
In order to do auto-replies within email, Email Templates must be created with pre-populated content. When you select the Templates menu option within Mana...
Mon, 22 Jun, 2020 at 11:19 AM
Email Setup - Template Groups
In order to provide the Agent with a set of predefined email templates that can be used for answering or forwarding emails, you can set up Template Groups. ...
Mon, 22 Jun, 2020 at 11:19 AM