Reports

Agent Details
User overview The Realtime View gives insight into current and detailed information of your users or agents. Agent Status Monitoring While on the Real...
Fri, 26 Feb, 2021 at 8:15 AM
Call History and Reporting
The Leap Connect Interactions Reports section allows you to create several reports based on calls made. Calls overview The menu option CallsĀ gives you ...
Fri, 26 Feb, 2021 at 12:04 PM
Chats
Here, we will describe how you can create reports based on chat history within the Reports module. Chats overview Within the Reports module, select the Ch...
Thu, 3 Sep, 2020 at 12:05 PM
E-mails
In this chapter, we will describe how you can create reports based on e-mail history within the Reports module. E-mail Overview Within the Reports module,...
Thu, 3 Sep, 2020 at 11:38 AM
Events
This section looks at the possibilities of detailed reporting base on activities that have been executed by Agents. Events overview Within the Reports mod...
Thu, 3 Sep, 2020 at 12:17 PM
GWI Reports
In this chapter, you will see how to make reports based on handled GWIs within the Reports module. GWI overview Within the Reports module, select the GWI ...
Thu, 3 Sep, 2020 at 12:17 PM
Realtime View
Overview and Guidance The menu option Realtime View shows you an overview of calls from all queues. Under Dashboard, choose the option Realtime View. Th...
Fri, 26 Feb, 2021 at 1:24 PM