Reports
User overview The Realtime View gives insight into current and detailed information of your users or agents. Agent Status Monitoring While on the Real...
Fri, 26 Feb, 2021 at 8:15 AM
The Leap Connect Interactions Reports section allows you to create several reports based on calls made. Calls overview The menu option Calls gives you ...
Fri, 26 Feb, 2021 at 12:04 PM
Here, we will describe how you can create reports based on chat history within the Reports module. Chats overview Within the Reports module, select the Ch...
Thu, 3 Sep, 2020 at 12:05 PM
In this chapter, we will describe how you can create reports based on e-mail history within the Reports module. E-mail Overview Within the Reports module,...
Thu, 3 Sep, 2020 at 11:38 AM
This section looks at the possibilities of detailed reporting base on activities that have been executed by Agents. Events overview Within the Reports mod...
Thu, 3 Sep, 2020 at 12:17 PM
In this chapter, you will see how to make reports based on handled GWIs within the Reports module. GWI overview Within the Reports module, select the GWI ...
Thu, 3 Sep, 2020 at 12:17 PM
Overview and Guidance The menu option Realtime View shows you an overview of calls from all queues. Under Dashboard, choose the option Realtime View. Th...
Fri, 26 Feb, 2021 at 1:24 PM