Telephony
This section provides an administrator of the Tenant to assign or change the destination of a Phone Number. The available Phone Numbers allocated to your Te...
Mon, 22 Jun, 2020 at 3:53 PM
This section describes how to add and manage sound files. In order to use sound files in various functionalities of the CCaaS platform, like Dial plans, On...
Thu, 2 Jul, 2020 at 2:20 PM
There are multiple places within the CCaaS platform where Sounds can be configured. However, not all type of Sounds can be used everywhere. An example is a ...
Thu, 2 Jul, 2020 at 2:22 PM
In order to move calls from a Phone Number to a Queue, you must set an appropriate Routing Tool. This routing is made up of various Elements and ensures tha...
Thu, 2 Jul, 2020 at 2:30 PM
Transfer destinations are essential for a good customer contact service. Our CCaaS platform offers options for attended and blind transfers. The Agent can s...
Thu, 2 Jul, 2020 at 3:08 PM