Management and Configuration Of Activities The customer interaction process is associated with a number of Activities which are necessary to achieve succes...
Mon, 22 Jun, 2020 at 12:33 PM
Timetables can be used to open or close transfer destinations, which can be useful to prevent Agents from transferring calls to closed destination. Mana...
Mon, 22 Jun, 2020 at 9:45 AM
Apps (Applications) allow you to define the integrations that will appear as Tabs in the Agent Desktop. The available apps can be found by selecting Apps m...
Mon, 22 Jun, 2020 at 12:54 PM