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Solution home
Connect CCaaS - Manager Documentation
Management
13
Starter Guide
Introduction - Building Blocks
Agent Desktop Introduction
Users
User-Skills
View all 13
Telephony
5
Phone Numbers
Sounds
Sound Categories
Routing
Transfer Destination
Reports
7
Agent Details
Call History and Reporting
Chats
E-mails
Events
View all 7
Email
2
Servers
Email Routing
How-To's
5
How to setup incoming and outgoing email
How to setup inbound voice channel
How to setup outbound voice channel (manual dialing)
How to setup Facebook Messenger and Twitter DM
How to setup a canned response for Email and Chatboxes
Templates and Template Groups
4
Email Templates (Canned Responses)
Email Template Groups
Chat Templates (Canned Responses)
Chat Template Groups